Overview
Thank you for choosing our online courses. Please review our refund policy carefully before making a purchase.
1. General Policy
All purchases of online digital courses are considered final. However, we understand that certain situations may arise where a refund is appropriate. We aim to be fair and transparent in our approach.
2. Eligible Refund Requests
Refund requests may be considered under the following circumstances:
- Dissatisfaction with Course Content or Delivery:
- Accidental or Mistaken Purchases:
- Technical Issues:
- Fraudulent or Unauthorized Transactions:
If you are not satisfied with the quality or delivery of the course, you may request a refund within 7 days of your purchase. Please provide specific feedback about your experience so we can review your request and improve our offerings.
If you accidentally purchased the wrong course or made a duplicate purchase, you may request a refund within 7 days of the transaction.
If technical problems originating from our platform prevent you from accessing the course and cannot be resolved within a reasonable timeframe, you may request a refund within 7 days of purchase.
If you believe your purchase was made fraudulently or without your authorization, please contact us immediately.
3. How to Request a Refund
To request a refund, please contact our support team at audithive@auditpartners.com within 7 days of your purchase. Include your full name, order number, course name, and a detailed explanation of your situation. We may request additional information to process your request.
4. Review Process
All refund requests will be reviewed on a case-by-case basis. Approval is at the sole discretion of our company. We strive to respond to all requests within 5 business days.
5. Refund Processing
If your refund is approved, it will be issued to your original method of payment within 7-10 business days. You will receive a confirmation email once the refund has been processed.
6. Policy Updates
We reserve the right to update or modify this refund policy at any time without prior notice. The version of the policy in effect at the time of your purchase will apply.
Last Updated: 15 December, 2025
