Refund Policy
1. Purpose
This Refund Policy defines the conditions under which refunds may be granted by AuditHive and outlines the process customers must follow to request a refund. For simplicity, the term "AuditHive" is used throughout this policy to collectively refer to all entities that offer AuditHive-branded products or services.
2. Scope
This policy applies to all refund requests related to payments made to AuditHive, including but not limited to training courses, certification programs, examinations, and digital store products.
3. Refund Eligibility
AuditHive offers a refund only under certain circumstances as outlined below. Requests for a refund can be submitted only if at least one of the following conditions applies:
- A double payment has been made for the same invoice.
- It is demonstrated that the training or service delivered did not match the scope described in the applicable product or service description.
- A candidate has made a payment by mistake for a direct exam. For all other exam-related cases, please refer to our Exam Rescheduling and Cancellation Policy.
- A candidate has made a payment by mistake for a certification application or an upgrade.
- A verified technical issue prevents a customer from accessing a course or obtaining a certificate.
- Products sold through the Store are digital products and are non-refundable once access or download has been provided. Refunds may be considered only in exceptional cases where the issue is directly attributable to AuditHive, such as defective digital files, incorrect product delivery, or technical issues that prevent access.
Customers submitting a refund request must provide all relevant documentation and evidence to support their claim. All refund claims must be submitted within 7 days of purchase. Claims received after this period may not be accepted.
4. Review and Decision Process
All refund requests are reviewed by AuditHive based on the information and evidence provided. Following the review, one of the following decisions will be issued:
- Refund approved: If approved, the refund will be processed using the same payment method originally used by the customer. If the customer requests a different refund method, this must be clearly indicated in the refund request along with all relevant details. Customers may opt to receive their refund as account credit, which can be used toward future AuditHive products or services. Please allow up to 14 working days for the refund to be processed.
- Refund refused: AuditHive reserves the right to decline a refund request if there is evidence of fraud, refund abuse, insufficient supporting documentation, or any other deceptive or improper actions. Once the review process is completed, AuditHive's refund decision will be considered final.
Important Note: AuditHive will refund the exact amount received. If any fees were applied against your invoice, they will be deducted from the refund. If reimbursement is made via bank transfer, the person requesting the refund will be responsible for covering any bank fees charged to the sender.
5. How to Submit a Refund Request
To request a refund, please contact our support team at audithive@auditpartners.com within 7 days of your purchase. Include your full name, order number, course name, and a detailed explanation of your situation along with any supporting documentation. We may request additional information to process your request.
6. Policy Updates
We reserve the right to update or modify this refund policy at any time without prior notice. The version of the policy in effect at the time of your purchase will apply.
Last Updated: 4 May, 2026